Masks for the Medical Encounter: How Doctors, Patients, and Leaders Can Meet Without Wounding One Another
This book asks a simple, hard question: how can doctors, patients, and organizers meet one another in medicine without wounding one another and without letting the work of medicine lose? Starting from the story of one good but exhausted doctor, the book argues that the core problem is not only bad people or bad systems, but bad forms : the unexamined “ masks ” and roles that shape every encounter. It shows how consultations often hurt everyone involved, how victim–predator dynamics silently take over, and how the same people, on the same day, can live the same pressures very differently when they have more conscious forms of presence available. Masks here are not lies or theatrical tricks. They are deliberately chosen ways of being in the room — calm listener , firm guide, honest reporter, respectful questioner, frame‑holder, protector of dignity, inner archivist, and others — that protect both people and work. The book walks through three positions (doctor, patient, organizer)...